Missing a Course on Your ASHA CE Transcript?

There can be several reasons why a course doesn’t appear on your ASHA CE transcript. If this happens to you, rest assured: We’ll help you figure it out.

Upon realizing that your transcript is missing a course, contact the ASHA Approved CE Provider who offered the course, and ask if they’ve reported it.

Remember: It can take some time for ASHA Approved CE Providers to report your participation to be awarded ASHA Continuing Education Units (CEUs).

Based on your conversation with the Provider, it’s likely that one of the following situations will apply:

• Scenario 1: The ASHA Approved CE Provider has not yet reported the course, or ASHA CE Staff has not yet posted it.
• Scenario 2: Perhaps you forgot, missed, or misunderstood how to request ASHA CEUs when you took the course.
• Scenario 3: The course may not be offered for ASHA CEUs.

The actions you take next will depend on what you learned from the above conversation.

If you qualified for and requested ASHA CEUs at the time of the course, and if the Provider has already reported on the course, have the CE Provider contact ASHA CE to add the course to your transcript. If this situation is not applicable to you, please opt to take one of the following actions described in the three scenarios below.

Scenario 1: The ASHA Approved CE Provider has not yet reported the course, or ASHA CE Staff has not yet posted it.

Providers have up to 45 days after the course ends to report a participant’s completion information. If the Provider has indicated that they still have not reported on the course,

• ask when they typically report, and
• confirm whether they will include your completion record in their report.

You shouldn’t need to do anything else. Once ASHA CE receives the reporting, you should see your ASHA CEUs posted within 1‒3 weeks.

Scenario 2: Perhaps you forgot, missed, or misunderstood how to request ASHA CEUs from the ASHA Approved CE Provider.

If the Provider does not have documentation that you requested to earn ASHA CEUs, then you can submit an appeal to earn ASHA CEUs if that was your intent.

Follow these steps to submit an appeal:  

• Ask the Provider for their four-letter Provider code and course offering ID (e.g., CATS1234-001). 
• Complete the Participant Appeal Form, being sure to include the certificate of attendance or other verification of course completion. 
• Confirm that you’ve paid the CE Registry fee for the year in which you took the course. If you have not paid, pause on filling out this form, call the Action Center at 800-498-2071 to pay, and then resume filling out this form. 

NOTE: Filing an appeal does not guarantee that the appeal request will be granted.

Scenario 3: The course may not have been offered for ASHA CEUs.

If the Provider did not offer the course for ASHA CEUs, then the hours will instead qualify as professional development hours (PDHs) for ASHA certification maintenance—if your continuing education activity meets ASHA Certification’s definition of professional development and acceptable activities.

In this case, you would follow these steps:

• Submit your Compliance Form once you are confident that you have obtained the required 30 Professional Development Hours (PDHs).
• Keep clear, organized documentation of your participation in any activity for which ASHA CEUs were not earned (that is, anything not included on your ASHA CE transcript). ASHA Certification will require this documentation if you’re audited. 

But, wait: What if none of the above three scenarios relate to your circumstances?

If you can’t determine what happened, or if you’re unsure about what to do next, just contact ASHA CE staff at continuinged@asha.org. We’ll help you out!