Service Delivery Resources  

Audiologists and SLPs experience increasing demand to demonstrate the value of their professional services while managing challenging caseloads. Remaining successful and relevant may require changes to your current model of service delivery regardless of your work setting. The topics below describe different solutions for achieving that goal. 

Top of the License 

Simply stated, practicing at the top of the license means the professional is practicing to the full extent of the license and engaging in only those clinical management activities that require the audiologist or SLP's unique expertise and skills. This has also been call "skilled delegation." Practicing at the “top of the license” (TOL) should increase efficiency while improving outcomes.

For SLPs, this may include using clinical expertise for decision making, for customizing the goals and intensity of treatment to the individual’s rate of progress, and using extenders to reinforce the individual’s developing skills.

For audiologists, this may mean delegating less-skilled tasks such as scheduling, packaging and mailing ear molds and device repairs, pure tone reassessment, preparing patients for testing and reserving highly skilled tasks that require expert knowledge and skills to the professional. 

Both audiologists and SLPs may find it necessary to enhance their supervision skills.

ASHA Top of the License Resources 


Audiology assistants and speech-language pathology assistants (support personnel) are not a new concept. Since the 1960s both types of support personnel have been used to varying degrees of regulation and success in the field of communication sciences and disorders.

This area of supervision is often new and confusing for some audiologists and SLPs who have never worked with an assistant before and they often have many questions. Also, there is not a current national credentialing standard of education, clinical experience, or uniform regulation of support personnel. Indeed, part of the challenges in working with support personnel is knowing what activities are appropriate and inappropriate for the assistant to do in terms of clinical practice.

However, new resources are continuously emerging and becoming more prominent each day. These resources are available now and will help even novice clinicians learn how to supervise audiology assistants and speech-language pathology assistants and maximize clinical management and workloads. 

ASHA Assistants Resources


Audiologists and SLPs across service delivery settings had a history of collaborating with professionals from other backgrounds. However, with the trend toward reimbursement for outcomes rather than fee for services, clinicians are members of service delivery teams, with collective efforts focused on achieving efficient, high quality care and shared outcomes. ASHA has collected and developed resources to assist in developing competence in collaborative practice

ASHA IPE/IPP Resources


Individuals may not utilize needed audiology or speech-language pathology services due to barriers like:

  1. distance from service providers,
  2. limited access to transportation or caregiver assistance to travel to appointments, or
  3. lack of qualified or specialized service providers.

Telepractice can increase access to clients, and allow greater flexibility in customizing the length and frequency of sessions to the client's needs. Clinicians need to develop knowledge and skills in telepractice to deliver services that ensure the quality service delivery.

ASHA Telepractice Resources

Varied Service Delivery

To help SLPs think through service delivery, ASHA created a Varied Service Delivery worksheet [PDF]. This resource serves as a framework for determining services that are the best fit for your patients, clients, or students in light of the many factors SLPs must consider.

ASHA Varied Service Delivery Resources

ASHA Webinars

ASHA General Resources

ASHA Corporate Partners