CE Provider Portal Technical Issues

We want to express our sincere appreciation for your flexibility during the recent system issues. We understand that the end of the year can be a demanding time, and we recognize the challenges some of you faced when submitting reports and registrations. Please accept our apologies for any inconvenience this caused—and thank you for the patience that you demonstrated throughout.

At this time, we have resolved the upload issues related to registration and reporting. However, on rare occasions, some users may encounter a 403 error. This typically occurs when file names or text contain strings of characters, such as special characters or extra spaces—a situation that our security system flags as a potential threat.

If you experience this error, please try the following steps:

• Clear your browser cookies.
• Remove special characters and extra spaces from file names or text.
• Shorten file names if possible.

If the issue persists, please reach out to a member of your Provider team for assistance.

We are also aware that the preview function is still not working. We have posted a message on the portal to alert users; we will remove that message once we resolve this issue.

Again, we apologize for these disruptions, and we appreciate your patience andunderstanding as we work to ensure everything runs smoothly. Thanks for your continued partnership!