American Speech-Language-Hearing Association

Examples of Quality Improvement Activities for Audiologists

Example 1

Clinical Population: All disorders

Aspect of Care: Patient Perspective Issues

Clinical Indicator: Patient Satisfaction

Measurement Technique: Customer Satisfaction Questionnaire

Example 2

Clinical Population: Hearing loss

Aspect of Care: Timeliness of care

Clinical Indicator: Response to referral for audiologic evaluation

Measurement Technique: Record of request for appointment

Example 3

Clinical Population: Hearing loss

Aspect of Care: Client perspective issues

Clinical Indicator: Assessment of handicap

Measurement Technique: Handicap scale or inventory

Example 4

Clinical Population: Hearing aid users

Aspect of Care: Efficacy of care

Clinical Indicator: Hearing aid returns

Measurement Technique: Chart review

Example 5

Clinical Population: All disorders

Aspect of Care: Safety of environment

Clinical Indicator: Sterilization or cleaning (as per standard operating procedure for the facility) of non-disposable items

Measurement Technique: Log of procedure


Adapted from: Lynn, D. & Riquelme, L.F. (1997). Q.I. - The Easy Way: A Practical Guide for Developing Quality Improvement Programs. Glenmont, NY: New York State Speech-Language-Hearing Association.

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