Web Site Frequently Asked Questions
Using This Site
How do I register to get access to member content on the ASHA website?
Website visitors who wish to create a username and password for asha.org are required to supply a valid e-mail address when they register. With your e-mail address, we can
- send you a password reminder if you happen to forget your password;
- send you notifications related to your subscriptions to various portions of the ASHA website;
- contact you for administrative purposes relative to your web account and/or changes to ASHA's web-based services.
ASHA will not share your e-mail address with other companies. Communications considered to be member benefits (such as electronic newsletters) may be sent to you on an opt-out basis. All other communications will be strictly opt-in: you will receive only those you've elected to subscribe to.
You can register your account by using online form. Enter your ASHA account number (included on the ASHA membership card and most correspondence from ASHA) and last name to begin the registration process. NSSLHA members should use their NSSLHA account number. Once registration has been completed, you will be able to log into www.asha.org.
What is my password?
To ensure your privacy, we do not keep passwords on file. To retrieve a lost password, please visit the Forgot Password Help page. You will need to enter either your e-mail address or ASHA account number. If either matches an account in the ASHA database, we will send a message to your e-mail address with instructions on how to reset the password for your account.
How do I change my password or username?
To change your password or username, visit the Update Account page.
I selected the "Forgot your password?" link, but I never got instructions about how to set a new password.
Password reset e-mails are typically sent out immediately. If you don't receive a speedy response, please check your spam folder to make sure the message did not end up there by accident. If you are using a business e-mail address, you can also check with your IT/Technical Support department to ensure e-mails from firstname.lastname@example.org are not being filtered out by your employer's server. If no filters are in place, please contact us, and we will help you reset your password.
Why does the login screen keep appearing when I try to log in?
If the login screen keeps appearing when you attempt to log into the members-only area of the ASHA website, please refer to our troubleshooting page for assistance.
How do I update my mailing address?
ASHA members may update their preferred address by calling us at 800-498-2071.
How do I update my e-mail address?
To change the account username e-mail address, use our Update Account form.
How do I update other information about myself?
To update you educational degree, employment, and license and credential information, log into the My Account section of the ASHA website.
How do I find my ASHA account number?
To get your ASHA account number, log into the My Account section of the ASHA website. Your account number will appear under the "Account Information" heading.
How do I manage my e-mail preferences?
To manage your ASHA e-mail preferences and e-newsletter subscriptions, log into your My Account page and scroll to the "Manage Your Account" section for links to "Manage Your ASHA E-mail Preferences" and "Manage Your ASHA E-newsletter Subscriptions."
In addition, you can manage preferences for advocacy action alerts, ASHA Community subscriptions, and ASHA publications on the following webpages.
- Action Alerts—Get a timely e-mail alert from ASHA when your advocacy can make a critical difference.
- ASHA Community Subscriptions—Subscribe to ASHA Discussion Groups and customize how you would like to receive updates.
- ASHAwire eTOCs and Alerts—Manage your preferences for ASHA's scholarly journals, ASHA SIG Perspectives, and The ASHA Leader by logging in with your ASHA website e-mail address and password.
How do I update my ASHA Community profile?
Visit your profile page in the ASHA Community. Click the gear icon located to the right of each section of your bio. If you have a LinkedIn profile, you can easily import your information by using the "Update your information from LinkedIn" feature.
How do I track my orders?
To track purchases made from our online store, please visit your order history page.
How do I access my courses?
To access your ASHA courses, visit the ASHA Learning Center.
Using This Site
What web browsers are supported?
For optimal performance, we recommend using the most up-to-date version of one of the following browsers:
Why does the text look so small/large?
For some visitors, our website text may appear larger or smaller than what they're used to. If this is the case for you, your web browser might be configured to display text in a font size different from the typical size. In most browsers, you can adjust the font size; look for a text size option under the "View" menu on the toolbar.
How do I open PDFs?
ASHA publishes many documents in Portable Document Format (PDF). These files require the Adobe Acrobat® Reader or similar free software to be viewed and printed.
How can I find information about a specific topic?
Several tools are available to help you find what you're looking for, including the ASHA.org search engine, topic index, and search engine for journal articles.
How can I find a speech-language pathologist or audiologist near me?
ASHA's ProSearch is a directory of over 17,000 programs that employ ASHA-certified audiologists and speech-language pathologists.
What does ASHA do to make its website accessible?
The ASHA website is built to provide access for a wide and growing variety of newer technologies and web browsers, including assistive technologies for the Internet. We caption all of the videos we post to YouTube and provide full transcripts for our podcasts. If you cannot access any of our web content for any reason, please let us know so that we can assist you.
How can I contact ASHA members?
There are a variety of ways you can connect with members and affiliates of ASHA.
How do I enable cookies?
See our instructions on how to enable cookies in various browsers.
How is personal/financial information that is submitted through the ASHA website secured?
ASHA goes to great lengths to ensure the confidentiality and integrity of any personal information you share with us over the Internet.
ASHA treats personal data as critical assets that must be guarded at all times against loss and unauthorized access. To ensure the security of personal information, this website employs industry-standard security methods, including the Secure Socket Layers (SSL) protocol for the encryption of transmitted data. For added security, credit card information is not stored in any ASHA databases.
If you have any questions about our web security procedures, please e-mail email@example.com.
May I link to the ASHA website?
You may link to pages on www.asha.org without seeking permission, so long as those links do not state or imply endorsement by ASHA.
All material on ASHA's website, including graphics, is either copyrighted or trademarked. Please refer to the copyright statement for information and for details on requesting permission to reuse our content.
Will ASHA link to my website?
As a general policy, ASHA does not engage in "reciprocal linking"-trading links with other websites to increase visibility on the web.
Links to outside resources on ASHA's site are chosen by our content editors and writers. These selections do not constitute or imply endorsement by ASHA. For more information, see ASHA's copyright and disclaimer statement.
What if I find a broken link on this site?
We apologize if you encounter any broken links on our website. We would appreciate it if you would take the time to inform us of the broken link so we can take corrective action.