Accreditation Quality Management System
The Council on Academic Accreditation in Audiology and Speech-Language Pathology (CAA) adopted a formalized Accreditation Quality Management System (AQMS) in 2005, with the goal of creating, implementing and maintaining an ongoing mechanism for assessment and improvement of accreditation operations and services to academic programs and the public. The AQMS includes the collection of performance feedback about site visitors, CAA members and accreditation staff; review of policies, processes and procedures; as well as formal surveys about targeted areas of CAA's accreditation program.
Ongoing Feedback from Programs & Stakeholders
The CAA seeks programs' feedback on an ongoing basis, to ensure that the academic accreditation program offered by the CAA is of the highest quality and not only meets, but exceeds programs' needs and expectations. As part of the AQMS, a comprehensive evaluation process (e.g., customer feedback surveys) occurs every 3–4 years. Other internal and external mechanisms are used continuously,
such as site visitor performance feedback, training and workshop evaluations,
and focus groups.
Feedback may be provided anytime to the Accreditation Office at firstname.lastname@example.org.