Private Practice Institute Online: Conference Faculty

View the Faculty Disclosures webpage for information on financial and nonfinancial interests relevant to the content of instructors' presentations.

Heather Bupp, Esq., is ASHA's Director of Ethics and provides ethical guidance to ASHA members, the professions, and the public through informal telephone and e-mail advice, written statements from the Board of Ethics, continuing education, and various speaking engagements. Prior to coming to ASHA, Bupp was a solo practitioner specializing in ethics and professional discipline, including conflicts of interest, malpractice, practice management, and legal technology. In 2009, she was selected as a Fellow of the National Institute for Teaching Ethics & Professionalism in Atlanta, GA. Prior to that, Bupp served as Legal Ethics Counsel for the District of Columbia Bar in Washington, DC. She is a sought-after speaker who teaches continuing education classes for legal/state/licensing boards and associations, law firms, universities, and conventions. A 1990 graduate of Washington College of Law at American University in Washington, DC, Bupp serves as an adjunct faculty member there. Prior to that, she was an adjunct faculty member for Legal Ethics and Legal Technology at Georgetown University. She received her undergraduate degree from the Pennsylvania State University, Main Campus. Bupp is currently licensed to practice law in Georgia, Maryland, Pennsylvania, and Washington, DC.

Diana Christiana, MAT, CCC-SLP, is the president and CEO of Clinical Communications, a private practice established in 1991. Since 2006, Christiana has focused on integrating telepractice into her practice with private clients and school contracts. She served as an appointed member on the ASHA Telepractice Ad Hoc Committee, on the ASHA Development Team for Petition to Develop SIG 18 (Telepractice), and is currently serving on the CE committee. She is an active member of the American Telemedicine Association Telerehab Special Interest Group, and served as the chair of the Telepractice Task Force for the Texas Speech-Language and Hearing Association (TSHA) from 2006–2009. Christiana has presented at ASHA, FLASHA, and AAPPSPA on the topic of telepractice in private practice. She has published several articles and was an author of the "Professional Issues Document on Telepractice" (ASHA 2010), which is available on ASHA's website.

Julie Irwin, MS, CCC-SLP, is an SLP with more than 20 years of experience. She received her master's degree from Teachers College, Columbia University, and her ATP in 2000. Irwin has spent the majority of her career in the field of assistive technology but has also practiced in skilled nursing and community-based services. Irwin has an advanced skill-set that focuses on access strategies and mounting for AAC. She presents popular professional development courses and also mentors recent graduates.

Laurie Alban Havens, MA, CCC-SLP, is director of private health plans and Medicaid advocacy for ASHA. She provided testimony to the Department of Health and Human Services on habilitation and rehabilitation as part of the essential health benefits package in the Affordable Care Act. She has written articles and provided information about the impact of the Supreme Court decision as it affects Medicaid and private health plans. In addition to working as an SLP, Alban Havens holds a degree in health care administration and has worked as a health care compliance officer, reimbursement consultant, and skilled nursing facility administrator.

Kelly Hoelzer Lovett, Esq., is an attorney with Kollman & Saucier, PA, in Timonium, MD. Lovett represents clients in several federal and state courts, as well as before the Department of Labor and other federal administrative agencies. Her practice concentrates on employment and labor matters, and she represents corporate clients in areas such as litigation of discrimination and harassment claims, wage and hour issues, occupational safety and health, contractual issues, business torts, and general management advice. Lovett also provides training to clients and regularly presents seminars on a wide range of management issues. Lovett received her bachelor's degree from the University of Virginia, and graduated from the University of Maryland School of Law in 1998.

Tom Jelen, BS, is director of online communications for ASHA where he supports ASHA's online technologies. Jelen has worked in the nonprofit technology and web fields for more than 12 years. Before joining ASHA, he was a web application development team lead for a nonprofit technology company, Community IT Innovators, in Washington, DC. He also worked as the first web producer of in San Francisco. Jelen holds a BS in computer science from the University of Dayton.

Patrick May, MBA, is a sales and marketing expert who focuses on creating and helping to execute successful, market-driven business strategies. In 2005, May founded AccelerMark, a full-service marketing and sales firm that serves small- and mid-sized companies that want to grow dramatically. He has worked with clients from large Fortune 50 companies to small start-ups, across a variety of industries. His expertise includes research, market segmentation/targeting, economic value propositions, product development, channel strategies, promotion, and pricing. May received an MBA, with honors, in marketing and finance from the University of Chicago. He graduated first in his class, summa cum laude, from Catholic University of America with a BA in psychology.

Janet P. McCarty, MEd, is the private health plans advisor in ASHA's health care economics and advocacy unit. She edited Targeting Better Coverage, and co-authored Health Plan Coding and Claims Guide and Negotiating Health Care Contracts & Calculating Fees. She has written articles on establishing billing policies, early intervention programs, and funding; how reimbursement codes are valued by payers; being an advocate for cognitive rehabilitation; and, most recently, reporting on a successful appeal for a pediatric swallowing denial and mandated autism benefits. McCarty has worked extensively on issues related to CPT and ICD-9 billing codes and health plan appeals. She holds an undergraduate and graduate degree in speech-language pathology from the University of Virginia. McCarty has served as director of a community speech and hearing clinic, and has also worked in a variety of settings including hospitals, home health agencies, schools, and nursing homes.

Nancy Paul, BS, principal of The Bottom Line Bookkeeping, LLC, has been helping entrepreneurs successfully manage their business operations for more than twenty years. An experienced bookkeeper, certified coach and successful business owner, Nancy brings real-life understanding of what it takes to succeed in business. Her passion is helping others to develop business goals, set up their business strategies, and realize their dreams. She is a resource for problem solving and enjoys making strategic connections among clients and industry leaders. With extensive entrepreneurial experience, Nancy is able to partner with her clients so they can effectively and efficiently run their businesses while also enjoying their family and other interests.

Lisa Satterfield, MS, CCC-A, is ASHA's director of health care regulatory advocacy. In her role as the organization's liaison to the Centers for Medicare and Medicaid (CMS), she tracks health care regulations and policies; consults with members on reimbursement, coding, and CMS policy practices; and represents the professions at CMS and other related regulatory agencies. Prior to joining ASHA, Satterfield worked as the audiology consultant for California's Medicaid program, and worked with adult and pediatric audiology clients in hospitals, private practice, and a university clinic.

Kevin D. St. Clergy, MS, CCC-A, started his career with a master's degree in audiology from Lamar University in Beaumont, TX. For more than eight years, St. Clegy worked as the director of business development for a large network of independent practices. While there, his job duties included operational management, leadership and management training, executive coaching, and patient management protocol development. Concurrently, St.Clergy began coordinating and teaching at national and state audiology conventions. In 2006, he started, a site that helps audiology and hearing aid practices with staff education and modern marketing solutions. St.Clergy is the author of The Death of Audiology ( , Crush the Competition, and several other electronic books. His newest book, Audiology & the Art of War was released in April 2012.

Lynn Steffes, PT, DPT is president and consultant of Steffes & Associates, a nationwide rehabilitation consulting service based in Wisconsin. Her areas of expertise include marketing and program development, customer service initiatives, managed care contracts and payer relations, and optimal reimbursement and documentation strategies. Steffes is a 1981 graduate of Northwestern University and completed her transitional DPT in December 2010. In addition to her work as a consultant, she is a frequent speaker at national and state meetings. She is an active member of the American Physical Therapy Association (APTA) and serves on the board of directors for the private practice section of APTA.

Phyllis Watson, MS, CCC-SLP, is an SLP and AAC specialist with more than 25 years of experience working with children, adolescents, and adults with severe disabilities in a variety of settings. She has taught courses at several universities including Butler University, Indiana University, and University of New Hampshire. Watson currently works for Crotched Mountain ATECH services as an AAC specialist. She is a frequent presenter at local and national conferences.

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