If you have not yet watched the Leadership Academy: Conflict Management webinar, please visit the Leadership Academy site to view.

The nature of the work of CSD professionals is rife with the potential for conflict with key stakeholders, especially those who aspire toward leadership roles. While conflict may never be comfortable, understanding its causes and strategies to address it can relieve much of the stress it triggers. In this webinar, participants will better understand the nature of conflict, potential sources, and strategies to resolve and prevent it.

Learning Objectives

• Describe four major sources of conflict
• Explain how differences in perception contribute to conflict
• Identify effective responses to conflict 

Assessment Type

Self-assessment—Think about what you learned and report on the Completion Form how you will use your new knowledge.