Convention Services and Policies

We have information from A–Z about what you need to know for the ASHA Convention. All attendees, presenters, and exhibitors should familiarize themselves with the policies, guidelines, and services outlined before attending the ASHA Convention.

Accessibility for Registrants with Disabilities

ASHA is committed to providing an outstanding experience for all participants at its live events. We strive for full access to the activities of these events based on an awareness of participants' needs and appropriate planning. Accessibility accommodations relating to mobility, hearing, vision or other areas may be provided. Read more about accessibility at ASHA events.

We ask that requests for reasonable accommodations at our live events be made as early as possible, and well in advance of the event, so we may best accommodate individual needs and requirements. Onsite requests will be accommodated to the best of our ability, however, available resources may be limited.

For questions or concerns about accessibility at ASHA's live events, please contact

ASHA Member Services Center (AMSC)

Los Angeles Convention Center, Hall H–K

ASHA staff will be on hand at the ASHA Member Services Center to help you with all the information and services the association provides. The AMSC is your one-stop solution at the Convention for all of your ASHA membership needs and can also help you with questions about the Exhibit Hall. Special ribbons may also be found in the AMSC.


Business casual attire is recommended during the Convention. Session rooms are often cool and attendees are advised to dress in layers. Comfortable walking shoes are a must.


Name badges will be issued to all registered attendees, regardless of registration type, and must be worn at all times to gain entrance to sessions, events, the Exhibit Hall and all other areas of the Convention. One-day registrants will find the day they selected for attendance prominently printed on their badges. Exhibit Hall-only passes indicate limited Convention access. Guests must also wear their badges.

Badges are generated based upon the information you provide when registering so be sure to indicate your name and organization exactly as you would like it to appear on your badge. You will have the opportunity to preview and edit your badge information during the online registration process. There will be a $10 fee to reprint any badge that has already been issued.

Business Center

The Los Angeles Convention Center has an on-site business center, Image Quest Plus. The business center is open 8:00 a.m. – 5:00 p.m.weekdays and on weekends during event hours.

The Image Quest Plus retail storefront is located inside the Los Angeles Convention Center on the main level near Concourse Hall. Image Quest Plus staff members can assist with signs and banners, pre-convention printing and copying, and packing and shipping, and they also sell last-minute basic office supplies.

Cameras, Photography, and Photo Release Policy

The services of an official professional photographer are used for the ASHA Convention. By registering for the ASHA Convention, you agree to allow ASHA to use your photograph in ASHA-related publications, on the ASHA website, or in other Association materials.

Limited use of cameras is allowed for exhibitors in their own booth area. Photography, video production and/or graphic reproduction of other exhibitors' booths and products displayed therein are prohibited unless authorization is obtained from the exhibitor. Commercial use of photographs of attendees by exhibitors is prohibited unless written consent is given by the attendee.

Personal photography is permitted at social functions. Please see the Recording Policy for additional information on situations where photography is restricted or limited.

Cell Phones

Talking on cell phones is strictly prohibited during all education sessions and other non-social events at the ASHA Convention. Cell phones should always be in silent mode during sessions, meetings, and events to avoid disruption. Recording and photography is prohibited during sessions and events without prior consent from the presenter.

Certificates of Completion

Certificates of Completion are available to all attendees. To retrieve your certificate, complete the online CEU/attendance reporting process. As soon as you have finished, you will be able to print your certificate.

You must report your sessions by December 1, 2017, 11:59 p.m. Eastern time to earn ASHA CEUs or PDHs and to receive a Certificate of Completion. If you need a record of the sessions you attended—or think you may need a record in the future—you must report for credit by December 1. Questions about Certificates of Completion or reporting your continuing education may be directed to the ASHA Professional Development team at

Continuing Education Information and Help

Los Angeles Convention Center, West Lobby (Level 1)
Los Angeles Convention Center, South Lobby (Level 1)
Los Angeles Convention Center, Room 404 Foyer (Level 2)
JW Marriott Los Angeles L.A. Live, Gold Ballroom Foyer (Level 1)

Visit any of the ASHA Information Booths located throughout the Convention Center during registration hours for help with continuing education (CE) questions. CE staff at the Information Booths can also provide instructions about how to report your continuing education credit earned during the ASHA Convention online.

Charging Stations

Charging stations for mobile devices are available near Registration. Some may charge a small fee for usage. Please be mindful of sharing the charging stations. Do not leave your devices unattended; ASHA is not responsible for lost or stolen belongings.


The ASHA Convention is a professional development event and is not intended to be inclusive of children. Due to safety and liability issues, children under age 18 are not permitted in the Exhibit Hall, and strollers are not permitted in the Exhibit Hall or in session rooms. Due to space limitations and the potential for disruption in session rooms, as well as safety issues should overcrowding occur, the presence of infants and children in education sessions is discouraged. ASHA does not provide child care services. Your hotel concierge may be able to provide information about on-site child care services or other local options for child care.

See the Personal Consideration Room section below for information for nursing mothers.

Citing Sessions

Use the following format to properly cite oral seminars or poster presentations offered at the ASHA Convention:

Nunez, L., Currie, P., Perry, V. & Slater, S. (2016, November). 1170: Data Discloses the State of the Professions. Seminar presented at the annual convention of the American Speech-Language-Hearing Association, Philadelphia, PA.

Substitute "Poster" for "Seminar," if the session is a Poster Presentation.

Code of Conduct

ASHA expects Convention attendees to respect each other, student volunteers, ASHA staff, and convention center staff, and behave in a courteous and civilized fashion. Attendees should respect common sense rules for public behavior, personal interaction, common courtesy, and respect for private property.

Abusive, harassing, or threatening behavior towards any other attendee or directed at any student volunteer, ASHA staff, convention center staff, or security will not be tolerated. Please report any incidents in which an attendee of the meeting is abusive, insulting, intimidating, bothersome, or acting in an unsafe or illegal manner to ASHA staff or security immediately.

Comments and Feedback

All registrants will receive an e-mailed invitation to complete an in-depth online Convention evaluation survey after the event has concluded. If you have suggestions or feedback that you'd like to share while at the Convention, you may request a comment card at one of the Information Booths.

Convention Daily Updates/Program Addenda

Each morning during the Convention, a listing of session changes and/or cancellations, as well as daily activities and meetings, will be available for attendees at the Information Booths, Registration, and other key locations. Last-minute updates and changes will also be tweeted from the official ASHA Convention Twitter account, @ASHA_events.

First Aid

Los Angeles Convention Center, South Hall K Foyer
Los Angeles Convention Center, West Hall A Foyer

A first aid room is located in the Los Angeles Convention Center should an attendee need medical assistance (location to come).

Should an emergency occur, call 213-765-4605, or dial ext. 3000 from any of the house phones. Please refrain from calling 911. If you do call 911, also call the Convention Center Security number listed above.

Stay on the line; calls are recorded. An officer will answer immediately. Be prepared to report the location of the emergency by building, level, and either hall, meeting room, or corridor. After you have called for emergency assistance, report the incident to ASHA staff at the nearest Information Booth, so that they may be apprised of the situation.

Floor Plans

View, download, or print the floor plans for the Los Angeles Convention Center [PDF] and the JW Marriott Los Angeles L.A. Live [PDF] to familiarize yourself with the space.

Food and Refreshments

A lunch break in the Exhibit Hall will be held daily to allow dedicated time for attendees to network with exhibitors. Tickets for convenient boxed lunches may be purchased for $14.00 each through registration. (Boxed lunches will be distributed in the Exhibit Hall.) On Friday and Saturday morning, coffee and tea will be available in the Exhibit Hall during the 10:00 a.m.–11:00 a.m. break.

The Los Angeles Convention Center operates several concession areas, Compass Café, Galaxy Café, Tradewinds Café, and Groundwork Coffee, which offer a variety of snacks and food, including some vegetarian and gluten-free choices, as well as various grab-and-go food and coffee carts located throughout the center. We have also invited some local food trucks to park outside the Exhibit Hall during the lunch break. Adjacent to the center is the L.A. Live complex, home to numerous eateries ranging from coffee shops to fast-casual to fine dining. Downtown Los Angeles has a thriving restaurant scene, many of which are walkable from the convention center and ASHA hotels.

On Friday and Saturday morning, coffee and tea will be offered in the Exhibit Hall during the 10:00 a.m.–11:00 a.m. break..

Guest Services

Los Angeles Convention Center, South Lobby

The Guest Services team can provide attendees with information on money-saving discounts, tour packages throughout the city and surrounding counties, attractions, transportation, maps, and all other general information that attendees may have about Los Angeles. The Guest Services desk is a great tool for helping you optimize your visit.

Hotel Help

Los Angeles Convention Center, South Hall H-K (near Registration)

Representatives from ASHA's housing company will be available during registration hours to assist you should any issues arise with your hotel reservations.

Information Booths

Los Angeles Convention Center, West Lobby (Level 1)
Los Angeles Convention Center, South Lobby (Level 1)
Los Angeles Convention Center, Room 404 Foyer (Level 2)
JW Marriott Los Angeles L.A. Live, Gold Ballroom Foyer (Level 1)

Staff at the Information Booths, located in key high traffic areas of the Los Angeles Convention Center and the JW Marriott Los Angeles L.A. Live, are available for your questions and answers about the ASHA Convention. They will be open during registration hours.

Internet and Wi-Fi

Complimentary basic wireless Internet service is offered by the Los Angeles Convention Center in the public concourse areas and the permanent food court areas. Basic service allows attendees to perform low-bandwidth functions, such as checking e-mail with their smartphones, laptops, or tablets. Internet access is not available for presenters in the session rooms. Most of the ASHA hotels offer complimentary high-speed Internet access for ASHA Convention attendees (fees may apply for some).

Lactation Room

Please see Personal Consideration Room below.


The 2017 ASHA Convention will be held at the Los Angeles Convention Center, 1201 South Figueroa Street, Los Angeles, California 90015. View the map of the L.A. Live campus [PDF], which includes the convention center and the JW Marriott Los Angeles L.A. Live.

Lost and Found

ASHA is not responsible for items lost during the Convention, nor is ASHA responsible for returning found items to attendees.

Found items brought to an Information Booth will be held at that booth for the remainder of the day; at the end of the day, the items will be brought to the ASHA Convention staff office. When the Convention concludes on Saturday, all unclaimed items will be turned over to the Los Angeles Convention Center. It is the responsibility of attendees to follow up with the Convention Center to retrieve lost items. To inquire about a lost item after the ASHA Convention has concluded, contact Guest Services at 213-765-4225.


A number of themed lounge areas for groups to gather and rest in between sessions, or speak with ASHA staff representatives, are located throughout the Convention Center. These spaces are available for you to recharge and connect with colleagues and friends who share similar interests.

Luggage and Coat Check

Thursday, November 9  6:00 a.m. – 8:00 p.m.
Friday, November 10 7:00 a.m. – 9:00 p.m.
Saturday, November 11 7:00 a.m. – 6:00 p.m.

Los Angeles Convention Center, Kentia Hall (Lower Level)

An area will be available at the Los Angeles Convention Center where coats and luggage may be stored for a small fee.


A number of ASHA board, committee and council meetings, as well as affiliate meetings, Open Houses, and receptions are held during the ASHA Convention. Most meetings will take place at the Philadelphia Marriott hotel. The schedule of published meetings and receptions each day will be listed in the Daily Update program addenda, available at the Information Booths and Registration.

Overflow Rooms

Networked session rooms give attendees instant access to overflow rooms for popular at-capacity sessions. If a session room reaches capacity, staff or student volunteers will direct attendees to one of the overflow rooms or areas where the audio feed and slides from the session will be broadcast.


There are several parking options—both garages and lots—conveniently located within blocks of the Los Angeles Convention Center. Accepted methods of payment are cash and all major credit cards (Visa, MasterCard, American Express, and Discover). View a map and information about the parking areas around the convention center.

Personal Consideration Rooms

Los Angeles Convention Center, Room 515/516
Los Angeles Convention Center, West Lobby (Near the ASHA Information Booth)
Los Angeles Convention Center, Outside South Hall J
JW Marriott Los Angeles L.A. Live, Near Platinum F
JW Marriott Los Angeles L.A. Live, Near Diamond 6 

Private rooms are available in the convention center for nursing mothers and others with sensitive personal health needs. Locations listed will be for the nearest Information Booth where you may request a key—staff at the booths will direct you to where the room is located. Please note that these rooms are not staffed and ASHA is not responsible for items left in the rooms.

Personal Security and Responsibility

For your safety and security, Los Angeles Convention Center personnel are trained in disaster preparedness and emergency response procedures should anything arise.

For any emergencies, building security can be reached on any house phone by dialing 3000. You can also contact our 24-hour security team, for any reason, from any telephone at 213-765-4605. Due to the size of the convention center, we discourage dialing 911 directly to ensure that our first responders are given detailed and accurate location information..

Your safety outside the convention center is also important, so please follow these general tips during your stay in Los Angeles:

  • Answer your hotel room door only when you can identify the person knocking.
  • Do not wear your meeting badge outside Convention functions or on the street.
  • Walk in groups when you are outside the Convention Center or your hotel.
  • Always let someone know where you are going when you leave the hotel or Convention Center.

Photo Release Policy

ASHA hires an official photographer for the Convention. Photographs taken at the ASHA Convention may be used in future ASHA publications, on the ASHA website, or in other Association materials. By registering for the ASHA Convention, you agree to allow ASHA to use your photograph in ASHA-related print or digital publications.

Presentation Materials

Presenters are strongly encouraged to upload a 3-page handout in advance to facilitate learning for attendees. Presenters are also asked to make their final presentation slides available for attendees post-Convention. If they grant permission to do so, their final slides will be available in full when the Convention concludes and accessible through the Program Planner.

Presenter Disclosures

All Convention presenters, including those displaying posters, are required to disclose relevant financial and nonfinancial relationships—or lack thereof—and must, at the beginning of their respective sessions or presentations, make a disclosure statement. The purpose of the disclosure requirement is to promote transparency in the design, development, and presentation of courses offered for ASHA CEUs. The requirement provides Convention attendees with a more complete context in which to evaluate presenters' information. Presenter disclosures may be viewed via the Program Planner. To report a presenter disclosure issue, stop by one of the Information Booths and ask for a comment form.

Press Room

Los Angeles Convention Center, Room 105 (Level 1)

Registered press and media should come to the PR/Media Lounge for more information and to inquire about access to the Press Room.

Program Planner and Print Stations

Program Planner stations are available in various locations in the convention center so you may search for sessions online and create or update your personal schedule. You will also be able to print advance handouts uploaded by presenters at the stations in the convention center. (Additional materials may be available for download after the Convention.) Reduce paper waste by saving the handout electronically to a thumb drive or your laptop.

Recording Policy

Whether for personal or commercial use, the following recording types are strictly prohibited during all ASHA Convention education sessions, poster presentations, Short Courses, and the keynote speaker’s presentation at the Opening General Session:

  • Audio, video, and digital recordings
  • Live streaming or broadcasting
  • Photography

The only exception is if consent from the presenter was granted or obtained prior to the start of the session. If the presenter does not explicitly state that you may record the session or event at the start of the presentation, assume that recording is not permitted. Any individual who does not comply with this policy will be asked to leave the session or event and to surrender his/her film or recording media. Under no circumstances may presentations be rebroadcast.

Registration Receipts

All attendees who register online will receive a receipt/confirmation via e-mail upon completion of the registration process and payment. Please make sure to add to your preferred contact list in your e-mail program.


Los Angeles Convention Center, Hall H–K (Registration area)

Special ribbons will be centrally located in the ASHA Member Services Center. Ribbons will be labeled so attendees can easily find what they are looking for, or they may ask ASHA staff for assistance.

Roommate Forum

Connect with other members who are looking for a hotel room and/or roommate on Roommate Forum.

Session Changes and Cancellations

Both oral presentations and posters sessions are subject to change, due to cancellations or presenter changes. Please refer to the session information listed in the online Program Planner or mobile app, as it is always up-to-date and current. Program addenda listing session changes, updates and cancellations will be available for attendees at the Information Booths and other key areas each morning at the Convention. (Presenters who must cancel their session or substitute another presenter should send written notification to as soon as possible.)

Session Room Behavior

Extensive planning goes into scheduling sessions in appropriately sized rooms; however, the popularity of sessions is not always predictable, and overcrowding occasionally occurs. If a session room reaches capacity, attendees must follow the instructions provided by ASHA staff, Convention Center staff, student volunteers, or security staff. Attendees may be instructed not to stand against the walls or block the aisles or doors, or they may be denied entry if the room is too crowded. ASHA is obligated to abide by the guidelines established by the Fire Marshal in Philadelphia. If a room reaches full capacity and we do not have your cooperation, the Fire Marshal has the authority to delay or even terminate the session until any problem has been satisfactorily corrected. Please be courteous and respectful to staff and student volunteers when you are directed elsewhere.

Attendees are asked to be respectful of their fellow attendees and to be mindful of potential disruptions during sessions, such as eating food, use of phones or other mobile devices, or the presence of infants and children. Phones and other mobile devices should always be silenced. Attendees should not be photographing presentation slides unless explicit permission has been granted by the presenter(s); please respect the Recording Policy.


Limited shuttle service will operate Wednesday, November 8 through Saturday, November 11 to make travel to and from the Los Angeles Convention Center convenient for ASHA Convention attendees who are staying at official ASHA hotels that are not within easy walking distance. ADA-accessible shuttle service for those with a disability will be available for all ASHA hotels. To arrange for ADA shuttle service, call 1-866-439-8564 and allow 45 minutes from call time to pickup. View the shuttle routes and schedule of service [PDF] in advance to help you plan and familiarize. Be sure to check with your hotel for any changes to the schedule onsite.

Social Media Policy

ASHA encourages the use of social media and blogging at the ASHA Convention as a way for attendees to summarize, highlight, and promote presentations, or share their thoughts on their experience in general, provided that presentation content and materials are not shared in full, and authors or presenters are referenced and cited where appropriate. Please keep in mind that presenters hold the intellectual property rights and copyrights to their materials.

Speaker Ready Room

Los Angeles Convention Center, Kentia Hall (Lower Level)

A room at at the convention center will be designated for speakers to finalize and upload presentation slides and notes. Technicians will be available to assist in preparing materials and can answer questions regarding the operation of audio visual equipment. All oral session presenters must check in at the Speaker Ready Room at least 4 hours in advance of their scheduled session. Read more about the Speaker Ready Room and requirements for oral sessions.


ASHA thanks our sponsors. Sponsors are not responsible for the content of this conference nor does ASHA endorse their products or services.

Student Volunteers

ASHA uses student volunteers to assist in various roles during the ASHA Convention such as monitoring session rooms; disseminating information at registration, information booths, and materials pickup stations; crowd and line management; providing support at Program Planner stations; tracking traffic in the Exhibit Hall; collecting tickets; providing defined assistance for attendees with special needs, and more. ASHA appreciates the work of our student volunteers, and they look forward to the opportunity to meet and network with their peers and ASHA members. Please be sure to thank them for helping out.


Meeting rooms will be kept cool. Plan to dress in layers or bring a sweater, since temperatures may vary from room to room. Business casual dress is appropriate at the Convention.