Frequently Asked Questions – ASHA CE's Course and Offering Registration System

Getting Started

Using the Course and Offering Registration System

Uploading the Required Attachments

Cooperative Offerings and Payments

Getting Started

Who has access to the Course and Offering Registration System?

The Continuing Education Administrator (CEA), Continuing Education Content Consultant (CECC), Supervisor, and Provider Staff/Alternate Contact all have access to the Course and Offering Registration System using their ASHA.org account login. Those without an existing ASHA.org account must create one, which they do once approved as the new CEA, CECC, or Provider Staff/Alternate Contact. The new CEA, CECC, or Provider Staff/Alternate Contact creates the password when they create their ASHA.org account.

How do I request access for one additional Course and Offering Registration System user who is not a CEA or CECC?

Request access for one Provider Staff/Alternate Contact using the Changing CE Personnel web form. When the request is processed, the individual receives an e-mail from ASHA CE with instructions to set up their account. It is the CEA’s responsibility to notify ASHA CE when any additional user(s) should have their access to the Course and Offering Registration System removed.

How do I access the ASHA CE Course and Offering Registration System?

Log in, and go to "My Account" to access the Course and Offering Registration System. On your account homepage, the Course and Offering Registration System link is under the "CE Provider Management" heading, and under the name of the Provider (the first bullet, labeled "Course and Offering Registration").

Do not open the Course and Offering Registration System in more than one tab or window within the same browser (e.g. Google Chrome, Safari, Internet Explorer, or Firefox). Having the system open in more than one tab/window within the same browser can cause a glitch that transposes information (e.g. dates, locations, descriptions, titles, coding, CEU amount, etc.) from one course or offering to another, regardless of course/offering status, even when they are Registered. It is best practice to avoid having more than one tab/window open in the browser while using the system. If you believe that your registration has been impacted by this issue, please notify your Provider Manager immediately.

What are the most common course statuses displayed on the dashboard, and what do they mean?

The course status updates in real time, and reflects the status of your course registration. Track where your course is in the registration process using the course status. Courses requiring CEA action when the Provider Manager reviews the course will appear at the top of the list on the dashboard. Here are the most common course statuses, and what they mean:

  • In Progress – The user has started a registration and has saved information on the form, but the course registration has yet to be submitted.
  • Submitted – The form is submitted to ASHA CE for registration. Once the course is in Submitted status, it can no longer be edited, and no attachments can be added.
  • Under review – Your ASHA Provider Manager is reviewing the course for registration, or is reviewing additional information once resubmitted. The course cannot be edited in this status.
  • Additional Information Required – The ASHA Provider Manager has reviewed the course, and has requested additional information needed to register the course. Only sections for which additional information is requested are open for edits, along with any corresponding document upload fields. For information on the process used to submit additional information, please see the "How do I submit course changes requested by my Provider Manager in the 'Additional Information Requested' e-mail?” question below.
  • Wrong Course Type – The wrong course type was indicated when the course was submitted. The Course and Offering Registration System displays only the fields/questions that apply for the course type selected. Therefore, the user must delete a registration submitted with the wrong course type, and the course must be re-entered and submitted using the correct course type, so the correct fields/questions appear. For additional information on the process used when the wrong course type was selected, please see the "My Provider Manager notified me that the wrong course type was used for my registration. What does that mean and what should I do?" below.
  • Appeal requested – ASHA CE has indicated that an appeal is necessary because of a missed registration deadline, or the course was non-compliant upon submittal. For information on the process used to submit an appeal for a missed registration deadline, please see the "How do I submit an appeal for a missed offering registration deadline in the Course and Offering Registration System?" question below.
  • Under Appeal  – An appeal letter has been submitted for the course, and the appeal request has been referred to ASHA Continuing Education for their review and decision.
  • Appeal fee owed – The appeal has been adjudicated and an appeal fee has been accessed. The course remains in this status until the appeal fee payment is received and processed.
  • Registered – The course is registered for ASHA CEUs. The CEA should review the course and offering information to ensure its accuracy, and may save/print the Course Registration Confirmation for their records.

Who receives correspondence about course registrations, since we can have multiple system users?

The user who submitted the form receives the auto-generated confirmation e-mail indicating that the course is submitted for registration. ASHA CE e-mails all official correspondence, upon review of the course by the Provider Manager, to the CEA using their e-mail address.

How do I change my e-mail address?

If you want to change the e-mail address to which the auto-generated confirmation e-mail is sent when a course is submitted (Note: This will also change the username used to access your ASHA.org account.):

  1. Log into your ASHA.org account, and go to the My Account page.
  2. Under the "Manage Your Information" heading (scroll down the page), select the blue field labeled "Contact Information and Username."
  3. On the Contact Information and Username page, select the blue "Edit" button, under the "Username (Email)" heading.
  4. Enter the e-mail address you intend to use, and select the blue "Save" button.

All future auto-generated confirmation e-mails will be sent to this e-mail address. You will also use this e-mail as your username to login to your ASHA.org account, once saved.

If you want to change the e-mail address to which the official correspondence from ASHA CE is sent, please submit the CE Provider Contact Information Change Form.

Using the Course and Offering Registration System

How do I start a course registration?

Please see the Quick Start Guide [PDF] for instructions on starting a course registration.

How do I enter information into each section?

Please see the Quick Start Guide [PDF] for instructions on entering information into each section.

How do I save my course registration and what is the difference between "Save as Draft" and "Save"?

When entering information into each section of the form, you will see two buttons at the bottom of each section: a gray "Save as Draft" button, and a blue "Save" button.

If you do not have all the registration information for a course, but want to start entering it, use the gray "Save as Draft" button to save a section left incomplete. When the "Save as Draft" button is used, the corresponding section’s status is listed as "In Progress" on the left navigation panel. If any section's status is "In Progress," you are not able to submit the course for registration, because it is incomplete.

The blue "Save" button is used for completed sections as you enter the course information. Once a section is complete, select the blue "Save" button to save it. When the Save button is used, the corresponding section’s status is "Complete" on the left navigation panel. When all sections' statuses are "Complete," you are able to submit the course registration.

Any incomplete course that is saved appears on the Course and Offering Registration System Dashboard as "In Progress." To access a registration that is not complete, select the "Course Title" on the Online Course and Offering Registration System Dashboard.

How do I submit the form?

When you have completed all sections of the Course and Offering Registration System and added at least one offering, you may submit your course. On the Course Overview page, under the "Submission Checklist" heading, select the blue button labeled, "Submit to ASHA."

Any course that is submitted will appear on the Online Course and Offering Registration System Dashboard as "Submitted" in the list of courses.

Can I edit the course after I submit it for review?

No. You cannot edit the course after you have submitted it. The only exception is that when your Provider Manager requests additional information, only the fields for which additional information is requested and any corresponding document upload fields become open for editing. If you have submitted the form in error, please contact your CE Provider Manager. Use the CE Course and Offering Registration Information Change Form to report any changes to the information submitted in the registration.

How do I add offerings to my course registration?

Please see the Quick Start Guide for instructions on adding offerings.

How many additional offerings can I enter for a course using the Course and Offering Registration System?

There is no restriction on how many offerings you may add to a course registration within its 5-year validity period.

How do I submit course edits requested by my Provider Manager when I receive the "Additional Information Requested" e-mail?

  1. Log into your ASHA.org account, and go to the My Account page.
  2. Select the "Course and Offering Registration" link.
  3. From the dashboard, locate the course by searching or selecting "Additional Information Requested" from the status drop down, and select "Course Title."
  4. From the Course Overview page, select the "Manage Your Course" button.
  5. Select sections that have a status of "! Requested Additional Information" in red.
  6. For each of these sections, select the "Edit" button, update the course registration as requested for the fields noted in red, and select the "Save" button in that section.
    • When a new document must be uploaded, please select the "Edit" button, update the course registration for the section corresponding with the document, and select the "Save" button.
    • Once that section has been saved, go to the Attachments section, and upload the updated document where appropriate (Promotional Materials, Learning Outcomes, Course Structure/Agenda, etc.).
  7. Once you enter the information requested and each sections’ status is listed as either " Accepted" or "Complete", return to the Course Overview page and select the blue "Submit to ASHA" button.

How do I submit an appeal for a missed offering registration deadline in the Course and Offering Registration System?

  1. Log into your ASHA.org account, and go to the My Account page.
  2. Select the "Course and Offering Registration" link.
  3. From the dashboard, locate the course by searching for the course number or title, and select on "Course Title."
  4. Select the blue "Manage Your Offerings" button.
  5. Find the offering in question, which should have a red message indicating "Response Needed:" with a description of why the appeal is needed, and select the blue "Submit Response" button.
  6. In the text box provided, in 750 characters, explain the circumstances that prevented your organization from meeting the ASHA CE Board's requirement(s) and the steps your organization has put in place to ensure compliance in the future, and select the blue "Submit Response" button.

You will receive an e-mailed notification of the ASHA CE appeal decision when the review of the appeal has been completed. ASHA CE registers the offering(s) when the appeal decision is adjudicated, and when ASHA CE receives payment of the appeal fee (if applicable).

My Provider Manager notified me that I used the wrong course type for my registration. What does that mean and what should I do?

The Course and Offering Registration System displays only the fields/questions that apply for the course type selected. For example, if a user selects a Group (live/in-person) course type in error, but the course actually should have an Individual (self-study) course type, then the wrong course registration fields/questions appear for the course registration. Therefore, you must delete the registration submitted with the wrong course type, re-enter the course registration, and submit it using the correct course type so the correct fields/questions appear on the form.

Take the following steps to delete the existing registration submission, and resubmit the course using the correct course type (all the information from the initial deleted registration, including attachments, is also deleted and must be included on the resubmitted registration):

  1. Log into your ASHA.org account, and go to the My Account page.
  2. Select the Course and Offering Registration link.
  3. From the dashboard, locate the course by searching or selecting "Wrong Course Type" from the status drop down, and select the Course Title.
  4. From the Course Overview page, select the red Delete button.
  5. Return to the dashboard, select the Add Course button to re-enter the registration using the correct course type, and submit when finished.

Uploading the Required Attachments

What documents will I need to upload to the Course and Offering Registration System?

Upload the promotional material document(s), and any other documents that are applicable (learning outcomes, time-ordered agenda, ASHA CEU Calculation Worksheet [XLS], etc.) in the Attachments section. If the learning outcomes and/or time-ordered agenda are part of your promotional material, you can indicate that in the system, and you may upload all these items as part of the promotional material document.

Go to the Attachment section to upload documents. Select the "Browse" button next to the corresponding attachment section, find the file, and once you have selected the document, it should attach automatically. If you select the wrong document, select "Remove," and attach the correct document. The document file name will change upon upload to reflect the type of document requested (i.e. if a .docx file is uploaded in the "Promotional Materials" field, its file name in the registration system will be “Promotional Materials.docx”). The document is the same one the user uploaded, only the document file name changes.

If you are registering a Blended or Individual Learning Experience (Self-Study) and indicate that you are using a Pilot Study to determine the ASHA CEU amount, the Course and Offering Registration System will also prompt you to upload the Pilot Study Form [DOC].

What file formats can I use for the documents I need to upload to the Course and Offering Registration System?

The only three acceptable formats are Word (.doc or .docx), Excel (.xls), and/or Adobe (.pdf).

Cooperative Offerings and Payments

How do I determine if an offering is cooperative or a joint providership?

A cooperative offering is when an ASHA Approved CE Provider joins with an organization or entity that is not an ASHA Approved CE Provider to plan, deliver, and evaluate a continuing education course/offering(s) for ASHA CEUs. ASHA CE assesses a fee for cooperative offerings, and the Course and Offering Registration System calculates the fee based on the number of cooperative offerings entered.

A joint providership offering is when two or more ASHA Approved CE Providers team up to plan, deliver, and evaluate course offering(s). One of the ASHA Approved CE Providers must take responsibility for the registration and reporting of the course offering(s) to ASHA. ASHA CE does not assess cooperative fees when the other organization is an ASHA Approved CE Provider.

How do I copy the cooperative organization information from one offering to another?

  1. From the Course Overview page, select the "Manage Your Offerings" button.
  2. From the Offering Registration page, select the orange "Add Offering" button.
  3. Enter the offering information, including the cooperative organization information.
  4. Select the blue "Save Offering" button.
  1. Either:
    • Select the blue "Duplicate" button to the right of the Cooperative Offering number (e.g. Offering 001, Offering 002, etc.) and dates OR 
    • From the Offering Registration page, select the blue Offering Number (e.g. Offering 001, Offering 002, etc.) that includes the cooperative organization information.
      • At the bottom of the Offering Information page, select the orange "Duplicate Offering" button.
  2. Enter the offering information, and the cooperative organization information is copied.
  3. Select the blue "Save Offering" button.

How do I know what the fees are for cooperative offerings?

Go to the ASHA website for a list of ASHA CE fees; however, the Course and Offering Registration System will calculate the fee for you.

How do I pay the cooperative offering fee?

The cooperative fee invoice is only available on the Course Overview page upon submission of the cooperative course registration to ASHA CE, and/or upon submission of additional cooperative offerings for a course.

  1. Log into your ASHA.org account, and go to the My Account page.
  2. Select the "Course and Offering Registration" link.
  3. From the dashboard, locate the course by searching for it.
  4. To pay the cooperative fee online, from the Course Overview page, under the "Invoices and Receipts" heading, select the blue "Pay Online" link.
  5. From the Course Overview page, under the "Invoices and Receipts" heading, you may select the blue invoice number to view/download/print the invoice.
    • To pay the cooperative fee via check, print the invoice, and mail the bottom section of the invoice with the check.
      • Make the check payable to "American Speech-Language-Hearing Association"
      • Mail the check and receipt to the following address: American Speech-Language-Hearing Association, P.O. Box 1160, #340, Rockville, MD 20849
      • Please be sure to include the provider code and course number in the memo line on the check.
  • To pay the cooperative fee over the phone, call the ASHA Action Center at 800-498-2071 and provide the invoice number to pay using a credit card.
  • Once the cooperative fee has been paid, you may return to the Course Overview page, and select the blue Receipt link under the Invoices and Receipts heading to view/download/print the receipt.

What credit cards does the form accept?

ASHA accepts payment by Visa, MasterCard, and Discover, but not  by American Express.

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