Web Site Frequently Asked Questions
Using This Site
Using This Site
How often is this site updated?
Changes, updates, and new material are posted to this site daily. However, not every page is updated daily.
What Browsers and Plug-ins do I need?
Preferred Web Browsers
The ASHA Web site is built using technologies to maximize speed, security and usability for our visitors. For optimum performance, we recommends that you view our site using the latest versions of Internet Explorer, Mozilla or Safari. As we develop our site, we continually test with and optimize for these browsers. You can download our recommended browsers from the following sites:
IE 9 (Windows)
IE 8 (Windows)
Safari 6.0 (Mac)
Firefox 21.0 (Windows)
Chrome 27.0.1453.XX (Windows)
Safari 6.0 (iPad)
Safari 6.0 (iPhone)
Android Browser 4.0 (Android)
Using a variety of technologies, asha.org gives you a dynamic Web experience that's fast and easy to use. The following plug-ins, all available via free downloads, will help you get the most out of asha.org:
- Acrobat Reader version 5.0 or higher—for viewing Adobe Acrobat PDF files
Why does the text look so small/large?
For some visitors, our Web site may appear to have a different size font than they are used to. If this is the case, your Web browser might be configured to display text in a larger or smaller font than normal. To adjust the font size in most browsers, look for a text size option under the "View" menu.
How do I download PDFs?
ASHA publishes many documents, such as journal articles, in Portable Document Format (PDF). This allows these documents to be downloaded and printed with their original formatting intact. These files require the Adobe Acrobat® Reader (Version 5.0 or higher) to be viewed and printed. This reader is free and may be downloaded from the Adobe Web site.
How do I download/view PowerPoint files?
ASHA occasionally provides copies of PowerPoint presentations on the Web site. If you do not have Microsoft PowerPoint installed on your computer, you can still view these documents by using the PowerPoint Viewer. This software is free and may be downloaded from the Microsoft Web site.
Download PowerPoint Viewer for Windows
Download PowerPoint Viewer for Macs and Other Operating Systems
How do I search for...?
ASHA's search engine is an easy way to find the information you are seeking. For help on searching the site, please visit our search tips page.
Why can't I find what I am looking for?
Due to the large volume of content available on the ASHA Web site, it can sometimes be difficult to find what you are looking for. There are several tools available to assist you in finding what you are looking for such as the ASHA.org search engine, topic index and a search engine for journal articles.
What does ASHA do to make its Web site accessible?
The ASHA Web site is built to provide access for a widening variety of newer technologies and Web browsers, including assistive technologies for the Internet. For most visitors, our site is now easier to use, quicker to access, and more streamlined for updates and modifications.
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ASHA does not use banner advertising media services, such as DoubleClick, that track an individual's Web usage across multiple sites by using cookies.
How do I enable cookies?
Please view our instructions on how to enable cookies in various browsers.
How is personal/financial information that is submitted through the ASHA Web site secured?
ASHA goes to great lengths to protect the confidentiality and integrity of any personal information you share with us over the Internet.
ASHA treats personal data such as credit card information as critical assets that must be guarded at all times against loss and unauthorized access. To ensure the security of credit card and personal information, this Web site employs industry-standard security methods, including the Secure Socket Layers (SSL) protocol for the encryption of transmitted data.
If you have any questions about our Web security procedures, please e-mail firstname.lastname@example.org.
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How do I link to the ASHA Web site?
ASHA welcomes links to its web site. You may link to pages on www.asha.org without seeking permission so long as those links do not state or imply endorsement by ASHA.
All material on ASHA's web site, including graphics, are either copyrighted or trademarked. Please refer to the copyright statement for further information and for details on requesting permission to reuse our content.
Will ASHA link to my Web site?
We welcome input and suggestions about speech, language and hearing Web resources. As a general policy, ASHA does not engage in "reciprocal linking"—trading links with other Web sites to increase visibility on the Web.
Links to outside resources on ASHA's site are chosen by our content editors and writers. These selections do not constitute nor imply an endorsement by ASHA. For more information, see ASHA's copyright and disclaimer statement.
What if I find a broken link on this site?
We apologize if you encounter any broken links on our Web site. We would appreciate it if you would take the time to inform us of the broken link so we can take corrective action.
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How do I register to get access to member content on the ASHA Web site?
Web site visitors who wish to create a username and password for asha.org are required to supply a valid e-mail address when they register. This is done for several reasons:
- Allows you to receive password reminders via e-mail if you happen to forget your password;
- Allows you to receive subscriptions to notifications for various portions of the ASHA Web site;
- Enables ASHA to contact you for administrative purposes relative to your Web account and/or changes to ASHA's Web-based services.
ASHA will not share your e-mail address with other companies. Communications considered to be member benefits (such as electronic newsletters) may be sent to you on an opt-out basis. All other communications will be strictly opt-in and will require action on your part in order to subscribe to them.
You can register your account by going to our online form and enter your ASHA account number (included on the ASHA membership card and most correspondence from ASHA) and last name to begin the registration process. NSSLHA members should use their NSSLHA account number. Once completed you will be able to log into the ASHA.org Web site.
Why does the login screen keeps appearing when I try to login?
If the login screen keeps appearing when you are attempting to login to ASHA Web site, check to make sure your cookies are enabled.
What is my password?
To ensure your privacy, we do not keep passwords on file. To retrieve a lost password, please visit the Forgot Password page. You will need to enter either your e-mail address or ASHA account number. If either matches an account in the ASHA database we will send a message to your e-mail address with instructions on how to reset the password for that account.
How do I change my password or username?
To change your password or username, visit the Update Account page.
I've tried using the "forgotten your password" link however I never received the e-mail with instructions on how to set up a new password.
First you should check with your IT/Technical Support group to ensure e-mails from email@example.com are not being filtered by the server at your company/ISP. If no filters are in place, please fill out this form for help.
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How do I update my mailing address or other information?
ASHA members may update their preferred address and employment information by calling us at 800-498-2071.
How do I update my e-mail address?
To change the account username e-mail address, use our Update Account form.
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