Front Desk Strategies to Increase Patient Satisfaction and Profitability
Note: This program was originally available as part of the 2013 Private Practice Institute Online conference.
Your front desk staff are key contributors to the profitability of your practice. Their skill in converting phone calls to appointments, managing clients face to face, scheduling, and handling interruptions and emergencies translates into bottom-line results. In this session, we'll explain five key strategies that practice managers and front desk personnel can use to increase client satisfaction and profits. We'll also describe systems and processes to improve front desk efficiencies, whether the front desk is staffed by an employee or you as a solo practitioner.
You will be able to:
- describe the links between front desk operations and practice profits
- help your front desk staff structure their workdays to increase efficiency and patient satisfaction
- apply five key strategies to maximize results from your front desk staff
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View the Table of Contents [PDF]
5/5/2013 to 2/4/2014