American Speech-Language-Hearing Association

eLearning Technical Support

What To Do When You Encounter Problems in the Course

Content Related Issues

  • Live courses: Post a question for the instructor in the discussion area
  • Self-study courses: Call ASHA Professional Development (1-800-498-2071, ext. 8593)

Problems with the eLearning Classroom (accessing the course, how the content appears, etc.)

  1. First check the FAQs page on the left navigation menu. Answers to the most common questions are listed there.
  2. If the answer is not in our FAQs, please fill out our technical issues feedback form. When you do, we will also receive a report of your browser settings so that we can diagnose the problem. Describe the problem in the 'comments' field. We will respond by e-mail.
  3. If you can't log in to the classroom at all, call ASHA Professional Development (1-800-498-2071, ext. 8593) or send an e-mail to The APD team is available by phone from 9:00–5:00 Eastern time, Monday through Friday.

Technical Problems with Tests or Discussion Forums

Call ASHA Professional Development (1-800-498-2071, ext. 8593) or e-mail

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