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Culture: The thoughts, communications, actions, customs, beliefs, values, and institutions of racial, ethnic, religious, or social groups.
Cultural and linguistic competence: A set of congruent behaviors, attitudes, and policies that come together in a system, agency, or among professionals that enables effective work in cross-cultural situations.
Culturally and linguistically appropriate services: Health care services that are respectful of and responsive to cultural and linguistic needs.
Interpreter: A person specially trained to translate oral or signed communications from one language to another.
Translator: A person specially trained to translate written text from one language to another.
(From National Standards for Culturally and Linguistically Appropriate Services in Health Care. (2001). Washington D.C.: U.S. Department of Health and Human Services, OPHS Office of Minority Health.)
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