NON-EXEMPT
The purpose of this position is to provide support for the organization's desktop computing environment, including installing and maintaining desktop hardware and software; receiving and logging user support calls; diagnosing and resolving support calls or assigning calls to appropriate staff; and maintaining hardware and software inventory.
Responsibilities
- Answers calls and e-mail to the IS service desk in a prompt, professional, and courteous manner. Logs and updates calls in the service desk tracking system.
- Performs diagnosis and basic troubleshooting for all system service requests related to supported software and hardware.
- Resolves basic hardware, software, and network connectivity problems and provides technical assistance to users. Assigns other calls to appropriate staff.
- Installs, configures, and tests PCs and related peripheral equipment such as monitors, keyboards, printers, and PDAs.
- Performs trouble shooting and repairs to hardware and arranges for outside vendor service when necessary.
- Loads, configures, and tests software such as operating systems, office applications, and communications programs in a LAN environment.
- Maintains software, hardware, and supplies inventory.
Qualifications
Knowledge typically acquired through:
- Obtaining an associates degree in Computer Science or Information Systems Management
- One to two years related experience
Scope and depth of technical skills/knowledge:
- Detailed knowledge and experience with the configuration and operations of Windows XP, Microsoft Internet Explorer, and Microsoft Office
- Detailed knowledge and experience with maintenance and replacement of basic PC and printer components
- Some knowledge of network and Internet connectivity concepts
Scope and depth of non technical skills/knowledge:
- Strong written and oral communication skills
- Analytical problem solving skills
- Ability to quickly learn new software applications for trouble shooting and evaluation purposes
- Customer service skills
Salary: $45,000 - $50,000
Find out how to apply. Send a resume and cover letter to jobs@asha.org.
EOE/minorities, women, persons with disabilities, veterans with disabilities and Vietnam veterans are encouraged to apply.