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NON-EXEMPT
This position has primary responsibility for managing the evaluation and processing of initial and reinstatement applications for certification and/or membership. Each year the Certification Case Manager receives and processes several thousand applications and provides personalized service to these applicants. The Certification Case Manager ensures that applicants are provided accurate, timely, in-depth assistance and serves as the applicant's representative through-out the certification process. Constant up-dating of knowledge, skills, and changes in standards, rules and procedures, the ability to prioritize numerous functions, the ability to evaluate and interpret data from various sources, and the willingness to act independently in making decisions concerning the awarding of certification are major components of this position.
Responsibilities
- Evaluate academic knowledge and skills of applicants to determine their compliance with current certification standards.
- Perform all accounting functions related to accepting new applications and those for reinstatement, including establishing appropriate accounts for each applicant by accurately entering demographic and educational background information.
- Prepare timely status notification materials and assure accurate computerized tracking of each applicant's progress through the certification process.
- Prepare and collate all pertinent documents in each applicant's file for computerized scanning. Verify scanned material to ensure the integrity of the database and to assure that all relevant materials have been included.
- Using pre-established standards, evaluate the applicant's compliance with the certification standards, including their acquisition of specific academic knowledge and skills, their completion of an approvable Clinical Fellowship experience, and their achievement of a passing score on the national examination. For individuals not in compliance, provide information and assistance on methods for alleviating areas of deficiency. Obtain additional information as necessary and assess and evaluate the information in light of identified problems.
- Provide on-going monitoring and periodic evaluation for certification maintenance, including regular notifications of status. Perform the functions necessary to audit a percentage of individuals engaged in the maintenance process. Determine communications that need to be made to certificate holders and assure that this communication is carried out in a timely manner.
- Provide telephone, email, and written assistance and advice to students, applicants, university program directors and faculty, supervisors, employers, state licensure board representatives, and the public on the standards and processes for certification, the certification maintenance requirements, and billing issues. Additionally, be knowledgeable about the benefits afforded to members and certificate holders and be able to provide this information to assist the individuals in making decisions about their affiliation options.
- Resolve applicant complaints about standards, procedures and processes and prepare responses from information gathered from various sources (publications, standards, co-workers, and Council members) to ensure that assistance provided is accurate.
- Maintain archival information for all applicants and access the archived records of previous certificate holders to assess eligibility for reinstatement, life membership, and re-application. Communicate appropriate instructions to individuals desiring reinstatement/re-application/life membership and, once received, process completed materials and provide on-going monitoring and periodic evaluation for certification maintenance.
- Assist in maintaining the integrity of the ASHA computerized database and scanned materials by verifying all changes made to the certification and maintenance programs and by assuring that information is entered in an accurate, expeditious manner.
Qualifications
Knowledge is typically acquired through:
- Baccalaureate degree (course work in speech-language pathology, Audiology, or speech-language-hearing science or related field experience)
- Previous experience with a credentialing agency preferred
- Previous experience with data entry, data management, and accounts receivable preferred
- Previous experience in a membership organization and in the provision of services to members preferred
Scope and depth of technical skills/knowledge:
- Demonstrated ability to accurately reconcile payments with batch edit reports
- Experience with cash receipts
- Demonstrated ability to accurately and speedily enter data on a database
- Experience with Windows and Microsoft Word
Scope and depth of non-technical skills/knowledge:
- Demonstrated problem solving skills
- The ability to analyze situations and materials and reach decisions based upon the information collected
- Demonstrated ability to independently compose grammatically, correct, content appropriate business correspondence
- Ability to evaluation university transcripts and course descriptions
- Ability to organize and prioritize work load in a multifaceted position
- Ability to complete a large volume of work within tight deadlines
- Demonstrated excellence in written and verbal communications
- Ability to work independently while also functioning in a team environment
- Understanding of the importance of customer service and to provide superior customer service
Salary: $45,180 - $50,200
Find out how to apply. Send a resume and cover letter to jobs@asha.org.
EOE/minorities, women, persons with disabilities, veterans with disabilities and Vietnam veterans are encouraged to apply.
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