Account Manager, Membership & Sales

Cluster/Team: Customer Service
Coach: Paula Seesman

NON-EXEMPT

The purpose of this position is to provide courteous, knowledgeable service to ASHA's customers (members, consumers, and others.) The incumbent is expected to ensure maximum goodwill from each transaction. The incumbent generally serves as a liaison between ASHA customers and other National Office staff. The incumbent will use good judgment and initiative in marketing ASHA's products. Provide services which include disseminating general information, answering questions about ASHA membership and/or certification procedures, processing orders for products and journal selections, making membership data changes, and processing product sales while informing the "customers" about other relevant ASHA products and services. Incumbents must possess broad organizational knowledge; critical thinking skills have the ability to multi-task and be familiar with all products and services offered by ASHA. The incumbent will also provide reception services in the National Office.

Responsibilities

1. Provide courteous, knowledgeable service and reception services to ASHA customers. Respond to inquiries and investigate complaints.
   
2. Up-sell by offering additional products and services that address the member's/customer's need.
   
3. Process orders and payments for products and services.
   
4. Update the membership database as appropriate.
   
5. Report service trends to supervisor.
   
6. Provide support to Members/Consumers regarding ASHA Web site.
   
7. Maintain, update major informing resources

Qualifications

Knowledge typically acquired through:

• Obtaining a bachelor's degree or equivalent years of work experience, and
  
• 2 or more years of customer service experience
  
• 2 or more years data entry/order processing experience
  
• 1 or more years of product sales

Scope and depth of technical skills/knowledge:

• Experience with intermediate computer functions including database updates and e-mail

Scope and depth of non-technical skills/knowledge:

• Communicate clearly and effectively on the telephone and TTY
  
• Independently organize and maintain reference information
  
• Exercise maturity, judgment, tact, and diplomacy during interaction with customers
  
• Critical thinking skills and ability to multi-task

Salary:   $39,690 - $44,100

Find out how to apply. Send a resume and cover letter to jobs@asha.org.

EOE/minorities, women, persons with disabilities, veterans with disabilities and Vietnam veterans are encouraged to apply.