The purpose of this position is to support the work of the CE Provider approval, CE Provider re-approval, and CE course review process of the ASHA Continuing Education Board (CEB). The Manager manages the receipt and initial review of all CE course proposals; enters all course proposals in the CE database; manages CE providers' organizational records and course submission records (database, website, paper files, and archival records); invoices and processes CE Provider payments; performs accounts receivable functions; resolves problems related to CE Provider accounts, invoice collections, and payment allocation; and coordinates effective and efficient flow of work in support of the CE Provider managers, CE associate directors, and other CE staff.

Responsibilities

1. Sort, read, and annotate incoming CE course proposals and documents, and attach appropriate information to facilitate necessary action; determine appropriate routing and follow-up.
2. Review course submissions and reports, advise CE Provider Managers about courses and reports in noncompliance with CEB policies, and what they need to do to be compliant; request additional information as necessary; issue invoices for missing payments.
3. Manage incoming e-mail communications sent to team proxy box; respond and process requests and submissions or disseminate to appropriate recipients for action.
4. Generate reports and notify CE Providers of courses due or overdue for reporting.
5. Create, maintain and update CE Provider organizational records and contact information; enter course proposals into database; maintain CE course information database; track status of all course proposal reviews; disseminate data as required including course descriptions and uploads to CE website; participate in development and testing of new data management systems.
6. Perform accounts receivable functions including: adjust invoices, correct un-posted payment entries, process negative payments, issue refunds and credits. Develop specifications, run and process ‘clean-up' reports to ensure the payment and invoice history for CE Providers is accurate.
7. Manage timely and accurate billing 9including setup of the appropriate rates and discounts) of CE Providers, collection of receipts for CE receivables and notification to the CE team of how to respond to verbal and written inquiries from CE Providers and others.
8. Facilitate achievement of CE team goals and complete special projects as assigned by the coach or CE team leader.

Qualifications

Knowledge Typically Acquired Through

• Bachelor's degree in communication disorders, adult education, data or business management, accounting, or a related field, or
• 2–3 years of administrative experience, including experience with accounts receivable and billing functions or related area
• 1–2 years of data entry experience

Scope and Depth of Technical Skills/Knowledge

Demonstrated ability to:

• Manage and navigate a relational database system
• Apply generally accepted accounting principles
• Manage a computerized accounting system with interface to member database and corresponding functions
• Accurately and efficiently key data in a database
• Use intermediate word processing skills, including charts and tables; Microsoft Office preferred
• Create simple spreadsheets in Microsoft Excel
• Use e-mail and perform Internet searches
• Accurately proofread and edit memos, letters, reports, and website content
• Develop and write specialized correspondence and technical procedures

Scope and Depth of Non-Technical Skills/Knowledge

Demonstrated ability to:

• Independently organize and prioritize workload
• Handle multiple tasks and various states of their implementation under tight deadlines
• Independently problem-solve tasks related to job responsibilities
• Verbally communicate complex procedures and requirements accurately and articulately
• Work cooperatively as a team member as well as lead teams in work directives
• Develop and write correspondence and procedures
• Use accepted customer service techniques when interacting with internal and external customers
• Deal discreetly with confidential information